In the event that you lose or damage your DNA Collection Kit, a replacement kit can be issued for $20, plus shipping.
Delays for Turnaround Time
The routine turnaround time for GenoArt products is 3 to 6 weeks from the date that the specimen is received by the laboratory. As with any biological testing, specific situations may delay the testing process, particularly poor sample quality. If the swab submitted to the laboratory has low amounts of DNA due to improper sample collection or poor mouth conditions (e.g. excessive drinking, chewing gum, dry mouth, heavy smoking), the turnaround time may increase or a recollection may be required.
The #1 priority of the laboratory is the quality of the testing and the absolute accuracy of the results. The turnaround time cannot be guaranteed if an exception is encountered, and the laboratory will not under any circumstances sacrifice the quality of the product in order to speed up the turnaround time.
Incorrect Shipping Address Provided by Client
If an incorrect address was provided in the order form and the kit must be to be re-delivered as a result of the incorrect address provided, the cost is $20 for the replacement kit plus shipping.
Methods of Payment Accepted
The following methods of payment are accepted:
Visa, MasterCard, Discover, American Express and Diners
Payment must be made in full before the GenoArt product is released to the customer.
By submitting a sample for analysis, the customer warrants that it has the right to take and submit such samples for DNA analysis, and that it provides GenoArt and its testing laboratory with authorization to conduct the DNA analysis on the samples. By submitting a sample, you warrant that either you are the owner of the sample or have full authority by the owner of the sample to submit the sample to GenoArt. Minors must have approval and consent from their legal guardian.
DNA Sample Consumption
Once a DNA sample is submitted to the Laboratory, it will be consumed for the purpose of the DNA analysis. The sample will not be returned to the submitter.