Is there an age limit?

No, there is no age limit for collecting a DNA sample. The sample can be collected from individuals at any age, even newborns.

How is the DNA sample collected?

DNA is collected by rubbing a brush gently inside the mouth against the cheek for 15 seconds. The collection is safe and painless and can be performed on individuals at any age, including infants.

Which countries can you ship to?

The DNA collection kits can be shipped to any country in the world.

How long do I have to send the samples back?

The DNA collection kits do not have an expiration date, so you can use the kits at any time. However, once the sample is collected, the samples must be sent back for DNA analysis within 3 weeks of the sample collection.

Can I choose a custom size?

Yes, you are welcome to order a custom size for each of the GenoArt products. The sizes provided during checkout are the most popular standard sizes. However, we are able to accommodate custom sizes which are much larger or smaller than our standard sizes. If you are interested in a custom size, contact us by email at support@genoart.com and we will provide you with a quote for your chosen product size.

Can I choose a different colour option?

Yes, you are welcome to order a different colour for each of the GenoArt products. The colours provided for each theme are the most popular colours. If you need a custom colour to match your preference or decor, we can accommodate most custom colour pallets. If you are interested in a different colour option, contact us by email at support@genoart.com and we will provide you with a quote for your chosen colour.